Limited Warranty

Last updated: January 31, 2026

This Limited Warranty describes the remedies Neatliving may offer for certain delivery-related problems when reported within the required timeframe. It is limited to what is written below.

DOA / delivery-related issues (48-hour claim window)
If an item arrives damaged, defective upon arrival, or you receive the wrong item, you must contact us within 48 hours of delivery and provide photos of the packaging, shipping label, and item(s).

Possible resolutions
After review, we may provide one of the following solutions, depending on the situation and availability:

1.Replacement item or replacement parts (when available)

2.Return for refund to the original payment method

3.Another reasonable resolution based on the confirmed issue

What is not covered
This Limited Warranty does not cover:

1.Claims submitted after the 48-hour DOA window for arrival-related issues

2.Damage from misuse, accidents, improper handling, or alterations

3.Normal wear and tear

4.Final Sale items and custom-made/customized products (except arrival-related issues reported within 48 hours)

How to file a claim
Email info@neatliving.shop within 48 hours of delivery with your order number and photos.

Merchant Information
Store name: Neatliving
Address: 13714 208th St NE, Arlington, WA 98223, United States
Phone: +1 832-296-3712
Email: info@neatliving.shop
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)