Privacy policy

Last updated: January 31, 2026

This Privacy Policy explains how Neatliving collects, uses, and shares personal information when you visit our website, make a purchase, or contact customer support. Our storefront is powered by Shopify, which provides e-commerce functionality.

Information we collect
Depending on your activity, we may collect:

1.Identifiers and contact details (name, email, phone number, shipping/billing address)

2.Order information (items purchased, order history, shipping details, return/refund communications)

3.Payment-related information (payment confirmation and limited metadata; card details are processed by payment providers)

4.Device and usage data (IP address, browser type, device identifiers, pages viewed, interactions)

5.Customer support information (messages and details you provide)

How we use personal information
We use your information to:

1.Process payments and fulfill orders (including shipping, returns, and refunds)

2.Communicate about your order and respond to requests

3.Screen orders for fraud or security risks

4.Improve store performance, analytics, and troubleshooting

5.Provide customer service and maintain business records

Cookies and similar technologies
We and our service providers may use cookies and similar tools to operate the store, enable checkout, remember preferences, and understand site usage. You can control cookies through browser settings; disabling cookies may affect site functionality.

How we share personal information
We may share information with:

1.Shopify and service providers that support store operations (hosting, analytics, customer support tools)

2.Payment processors to complete transactions

3.Shipping carriers and logistics partners to deliver orders

4.Authorities when required by law, or to protect rights and prevent fraud

Data retention
We keep personal information as needed for order fulfillment, customer service, legal compliance, and legitimate business purposes.

Your choices and requests
You may request access to, correction of, or deletion of certain personal information by contacting us. We may request verification before fulfilling a request.

Contact
For privacy questions or requests, email info@neatliving.shop.

Merchant Information
Store name: Neatliving
Address: 13714 208th St NE, Arlington, WA 98223, United States
Phone: +1 832-296-3712
Email: info@neatliving.shop
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)